CLAIMS

SUBMIT INFORMATION

Send First Notice of Loss, with any attachments, via E-mail to:

Should a claim arise, please provide prompt notification to Euclid Marine and your Insurance Broker, including all available loss information and any pertinent documents related to the claim. Once received, a marine claims adjuster will be assigned and start working with you to assess the claim and initiate a plan of action.

Please include the following in your claims notice:

• Contact Information (phone number and email)
• Policy Number
• Date of Loss
• Description of Loss
• Any available documentation listed in STEP 2

If you have any questions, concerns, or require additional information about your claim, please contact us at [email protected].

Claims may be reported 24 hours a day, 7 days a week.

KEEP INFORMATION

It is important to keep all records that relate to your claim. At minimum, the following documents will be required in order to support a claim.

• Copy of the bill of lading or other supporting shipment documents
• Shippers/suppliers Invoice
• Packing List (If one was issued)
• Claim letter against the carrier and other responsible parties
• Freight Invoice
• Proof of Delivery (POD)
• Photographs of damaged goods

Please do not delay reporting a claim if you do not have all the documentation. Your assigned marine claims adjuster will guide you through the process and let you know if any additional information or documentation is required.